Communication Dashboard

Communication — Dashboard

A dashboard that turns scattered team communication into one clear view of what needs attention now.

Role and scope

• UI/UX design
• Visual direction
• Interaction design
• Timeline: 3-6 weeks

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Problem Statement

• How might we help teams reduce missed messages, clarify ownership, and respond faster when communication is spread across multiple tools?
  
  • Important messages can get buried across tools, creating missed follow-ups and delayed responses.

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Audience

Hybrid teams, product teams, managers, and knowledge workers managing conversations across multiple tools.

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Research

Quantitative: Survey

Qualitative: Interview

Ideation

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Design

• Information hierarchy: built around Triage → Ownership → Trends
• Core components: ownership view (who’s responsible, handoffs) & Health metrics (response time, backlog, reopen rate)
• Interaction patterns: quick filters, saved views, and clear “next best action” CTAs

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Outcome

The landing page improved first-screen comprehension and reduced friction in the path to sign up.

• Faster triage: time-to-identify urgent threads 48s → 21s
• Fewer misses: missed/late responses 19% → 14% (-28%)
• Faster response: median first response 2h 10m → 1h 42m (-22%)

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Tools

Figma, Mural, SurveyMonkey, Zoom Recording, Claude